by Linda Coss | Sep 13, 2023 | Customer Service
In today’s business world you can find plenty of examples of companies going the extra mile to surprise and delight their customers. They send handwritten notes, transform a normally-boring pre-flight safety announcement into something funny, etc. Everyone loves...
by Linda Coss | Aug 3, 2022 | Customer Service
It’s a fact: Sooner or later you’ll have to deliver difficult news to a client. Perhaps you made a mistake or missed a deadline. Maybe a delivery will be delayed, prices have gone up or credit has been denied. Whatever it is, how you present the news (i.e. how you...
